SMS Solutions for E-Commerce Businesses
SMS Solutions for E-Commerce Businesses
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Features of Our SMS Marketing
Texting is for more than just talking. Discover the options of features and learn how to utilize SMS marketing for yourE-commerce business to grow.
EXAMPLES
Useful Text Marketing Features for E-Commerce
Sales and Events
Send information about sales or special offers directly to a customer’s phone. With SMS marketing, you can create a special SMS keyword that your subscribers can text to receive a discount code. When your subscribers text this keyword, they’ll instantly receive an exclusive discount code that they can apply to their next purchase.
Share Order Status Updates or Shipping Notifications
Since most text messages are read in the first 3 minutes, SMS can help you instantly communicate with your customers. For example, send your customers text messages to confirm that their orders have shipped.
Rescue Abandoned Sales
Abandoned shopping carts remain one of the biggest problems for e-commerce businesses. The next time a customer abandons a shopping cart without checking out, don’t let them get away. Send them a text message reminder.
Entice Consumers With Visuals
Text messages aren’t just limited to letters and numbers. Include a short-link to your mobile site when you’re advertising your next sale. If you’re utilizing MMS, you can even include rich media like photos, videos, and soundbites right in the message.
Get Instant Feedback
Want to follow up with your customers after they make purchases? Text them a poll, asking if they’re satisfied with their items.
Provide Customer Support Instantaneously
Allow your customers to text you the next time they need help. Text messages have a reputation for being more instant and personal than emails, so make sure you’re prepared to respond in a timely manner.
Personalized Product Suggestions
Reach out to consumers one-on-one with suggested items for purchase or restock alerts for sold-out items they were interested in. Data collection should enable this added personal touch.
Birthday or Special Event Messages
It’s important that there is some versatility to your messages to ensure your subscribers stay interested. Birthday or other milestone event messages are a great way to mix it up and help your customers to feel valued.
Follow Up With Buyers On The Fence
If customers reached out to your business with questions regarding a product, there’s a chance it ended up as a dead-end after you helped them out. In order to capture and eventually convert interested parties, use texting as a platform to follow up with undecided customers.
Try It for Free
Still not convinced that SMS text marketing is right for you? We understand. After all, there were once people who thought combining chocolate and peanut butter was a bad idea too.
